330i Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This policy clearly outlines what information330i collects, how it is used, how we protect it, and the rights you hold as a user of our platform.
This policy applies to all users who register for or use 330i's services, including access via the website and mobile app.
1. Information We Collect
330i collects several categories of information to enable the platform to operate securely and deliver the best experience for Malaysian users. Information collected includes:
Account Information
- Your full name, date of birth, email address, and phone number provided during registration.
- Username, password (stored in hashed form and not directly readable), and account preferences.
- Identity verification documents, such as a copy of your MyKad or passport, requested during the KYC (Know Your Customer) process.
Payment Information
- Financial transaction details in Malaysian Ringgit (RM / MYR), including deposits, withdrawals, and payment history.
- Payment method details you select, such as TNG eWallet, FPX, or a local bank name — your full account number is not permanently stored by 330i.
Device & Browser Information
- Device type, operating system, browser version, and screen resolution to ensure the platform displays correctly.
- IP address and general location (country or state) for security and geographic verification purposes.
- Usage data such as pages visited, session duration, and actions taken within the platform.
2. How We Use Your Information
All information collected by 330i is used exclusively for legitimate purposes related to platform operations and user needs. We use your information to:
- Account management: Creates and maintains your account, processes logins, manages your preferences, and enables secure withdrawals.
- Payment processing: Verifying and processing deposits and withdrawals in MYR, preventing fraudulent transactions, and meeting financial compliance requirements.
- Identity verification: Fulfilling legal obligations related to KYC and anti-money laundering requirements.
- Customer support: Assists in resolving enquiries, complaints, or technical issues you report to our team.
- Platform improvements: Analyzes aggregate (non-personal) usage patterns to improve platform functionality, performance, and overall user experience.
- Communications: Sends important notifications relating to your account, security updates, or information about your services.
330i does not use your personal information for third-party advertising purposes or sell it to any external entity.
3. Cookies & Session Tracking
330i uses cookies and similar tracking technologies to enhance the user experience and keep the platform running smoothly. Several types of cookies are in use:
Essential Cookies
These cookies are required for core platform operations, such as maintaining your login session, saving language preferences, and securing transactions. The platform will not function properly without them.
Analytics Cookies
Used to collect aggregate data on how users interact with the platform — most visited pages, time spent, and common navigation paths. This data helps us continuously improve platform functionality.
Preference Cookies
Saves your personal settings — such as display preferences, game settings, and account configurations — so you don't have to reconfigure them every time you log in.
You can manage or delete cookies through your browser settings at any time. However, disabling essential cookies may affect certain functions of the 330i platform.
4. Data Storage, Security & Third-Party Sharing
Data Retention & Security
All 330i user data is stored on servers protected with industry-standard SSL encryption. Database access is restricted to authorised personnel only, and all access is logged for security audit purposes.
Account information and financial data are retained for as long as your account remains active, or for the period required by applicable legal and compliance obligations. Once an account is closed, personal data that is no longer needed will be deleted or anonymised within a reasonable timeframe.
Third-Party Data Sharing
330i does not sell, rent, or share users' personal information with third parties for marketing purposes. However, there are limited circumstances in which information may be shared:
- Payment processors: Transaction information is shared with licensed payment processors to enable MYR deposits and withdrawals to be processed securely.
- Legal authorities: Where required by court order, regulatory requirement, or official investigation, 330i will comply with lawful requests from the relevant authorities.
- Technical service provider: Technical infrastructure providers that support 330i in running the platform are bound by strict confidentiality agreements and are not permitted to use your data for any other purpose.
5. User Rights, Policy Amendments & Contact Us
Your Rights as a User
As a registered330i platform user, you have the following rights regarding your personal data:
- Right of Access: You may request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to Rectification: If any information we hold about you is inaccurate or out of date, you have the right to request a prompt correction. You can also update certain details directly through the profile settings in your account.
- Right to Erasure: You may request deletion of your personal data when it is no longer needed for the original purpose of collection. Please note that deletion requests may be subject to data retention requirements mandated by law.
- Right to Object: You have the right to object to the processing of your personal data in certain circumstances, particularly for purposes not directly related to the operation of your account.
Privacy Policy Amendments
330i reserves the right to update or amend this privacy policy at any time to reflect changes in operational practices, legal requirements, or platform improvements. Any material changes will be posted on this page. Continued use of the platform after an amendment is published constitutes your acceptance of the updated policy.
How to Contact Us
For any enquiries, requests, or complaints regarding your privacy and data protection, please reach out to our team by email at [email protected] or through the support channels available in your account after logging in.
You may also refer to the FAQ page us for answers to frequently asked questions about privacy and account security, or check Terms & Conditions to get a full understanding of how the platform operates.
Your Data Is Safe with Us
We are committed to protecting the privacy of every 330i user. Register with confidence — your security is our priority.